What we do
Your IT
service desk
Resolve day-to-day roadblocks with responsive support that keeps your people doing what they do best.
We’re on hand to fix what’s broken, troubleshoot tech challenges and take the pressure off your own IT team. We think it’s best that your people know they can always call on someone when they need it, so we don’t count tickets or keep calls on the clock. And we play it cool with the tech-speak, instead keeping our IT support friendly, human and accessible.
Strategic IT advice at your shoulder
Access CIO-level strategy and guidance that advances your organisation forward with more intention.
Leverage the knowledge and expertise of senior consultants to align IT investment with your business purpose and impact objectives. Our ethos is to give you everything you need, and nothing you don’t. That means we only recommend what your business will really benefit from. We don’t push products with our own agenda, we work with what you’ve already got, and we support you in developing self-sufficient internal IT teams (so you no longer need us!).
Project
delivery
Rapidly scale projects with the help of our multidisciplinary IT professionals and project leaders.
We step in to bring long-term or short-term IT projects to life. From total transformations to deploying upgrades, we know that minimising operational disruption is what matters most. We’re happy to hustle when it’s needed to deliver on-budget, on-time and with the training and support you need to make implementation and on-boarding as smooth as possible for your people.
Staff
training
Access CIO-level strategy and guidance that advances your organisation forward with more intention.
The technology that supports your business is only as good as the people who use it. On-boarding, training and on-going up-skilling are important for optimising productivity, minimising friction and enabling secure operations. With knowledge and support comes confidence; we can support you with induction and in-house training that helps your people do their best work through the use of technology.
Get mission-critical IT support
Enable productivity and peace of mind with secure, efficient systems that support today’s ways of working. Our practical support goes beyond just resolving issues, with advice that actually helps you get the most out of the technology that keeps your business ticking. We build security, resilience, flexibility and sustainability into your IT environment, enable migration to cloud solutions, and help your people do their best work with productivity and collaboration tools. We can help with:
Cyber security
Technology management
Asset management
Microsoft 365
Managed networking
Disaster recovery
Remote & hybrid work solutions
Managed IT services
& support
Do business better with technology and training that supports your people - and your impact.
We help values-aligned clients get the best from their technology
We enable tech capability that supports your people in doing their best work, so your business can create its best impact. We know off-the-shelf support solutions don’t work for every business, so our plans are designed around your needs, commercial goals and tech maturity.
Our approach
Our ethos is always to infuse ethical, planet-friendly IT initiatives into the tech foundations that support your business. We advocate for more conscious considerations through the use of technology, with the aim of inspiring collective change towards the reduction of energy waste, carbon emission and e-waste. We know that careful planning now can not only immediately cut costs and reduce e-waste, but continue to make a positive impact on the environment for years to come.
We want to support your vision for a brighter future
Impact partner support
To help you make a difference, we offer full-service support with reduced-rate impact partner pricing. Sustainable Business Network impact investors, social enterprises, not-for-profit and B Corporation members may qualify for discounted services; reach out to find out more.
What our clients say
“Brightly are really good to work with in terms of understanding the importance of flexible and simple support. We didn’t want a complex, technical support process. Brightly considers what’s best for the client, and they’re not just rolling out a stock standard solution. Because they’re independent, they don’t have to do things a set way. Rather, they can look at whatever’s out there that might work for us and recommend the best, most simple solution to get the desired outcome.”
Kelly Parlane, IT Manager
Platforms we support
