Kore Hiakai Zero Hunger Collective and their Monday.com transformation

Kore Hiakai Zero Hunger Collective is an organisation involved in addressing food insecurity and working towards a food-secure Aotearoa. The Collective is made up of people and organisations who are committed to understanding and resolving the root causes of food-related poverty, supporting the work of community food organisations across the country. 

Bringing people into their collective meant Kore Hiakai needed a tool to help them manage and track these engagements. Kore Hiakai had been using Monday.com to support their work however they could see that their existing setup wasn’t fully aligned with their needs, making it harder to efficiently keep a database of key stakeholders, track these engagements and report key insights to their board and funders. 

Kore Hiakai partnered with us to explore how they could refine their processes, ensuring their systems best supported their kaupapa while remaining intuitive and useful for their team. 

Making Monday.com work for Kore Hiakai  

We started by exploring their existing workflows and validated that Monday.com could securely house their stakeholder data and improve accessibility to information. 

The team had previously been instructed to work within the project management module, which wasn’t the best fit for their work. We recommended transitioning into the CRM module, better suited for tracking engagements and relationships. Working closely with Kore Hiakai, we then structured the CRM view to clearly display organisations, key contacts, and interactions, making it easier to track and report impact. 

“What we have now still looks and feels familiar, but now we can track who has been involved, how many people and how many organisations,” says Tric Malcolm, Pou Ārahi / Executive Officer at Kore Hiakai. “We can report which tikanga the groups are involved in. We can determine if we’re engaged in one area but not another, and whether they share their food data info with us or not.”  

Through iterative feedback, user acceptance testing (UAT), and hands-on training, Kore Hiakai’s team stayed closely engaged, ensuring the system was shaped around their workflows and that it felt intuitive and aligned with their ways of working. 

Greater visibility, confidence, and efficiency 

With these refinements in place, Kore Hiakai now has a streamlined system that enhances stakeholder management through a centralised database and improved visibility. Security has been strengthened with the introduction of two-factor authentication (2FA), providing added protection and peace of mind.  

They also have an improved reporting template that allows for easy monthly updates with just a filter adjustment. Most importantly, the team feels confident and in control, with an even deeper understanding of how they can leverage Monday.com to support their work. 

“I think the impact on our way of operating is that we can more honestly see exactly where we’ve been, and so now the way that we can use the engagement tracker means we can track our engagements, and that gives me a really nuanced view of where we are in any given moment. Because our work is so relational-based, it helps us to see and manage those relationships better.” 

A supportive and scalable system

Beyond just refining a tool, this journey was about supporting Kore Hiakai’s processes in a way that enhances their ability to engage and advocate. It’s a privilege to work alongside an organisation like Kore Hiakai and know that a more tailored system means they are well-positioned to continue their vital work. We love that our partnership also means they feel empowered to continue improving their system as they evolve. 

“We are such a unique organisation that the issues we have don’t necessarily fit into a neatly constructed solution so having someone that can listen to us go “what if we try this?” or “would this work?” makes us feel like we aren’t in it alone and we can work through it together. You’re so patient and enthusiastic so it’s great to be able to say “hey can we solve our problems with you?” so they don’t feel like problems anymore, they feel like curious things to solve.”